Affiliate Partner Policies
If you click to another website to buy a product, your rights and responsibilities come from your transaction with that website. Refer to the website where you purchased your product for security, foreign transaction fee, cancellation, shipping, warranty, return, exchange, refund, and data retention policies, as well as any policies they have in place that are not listed here.
Website Policies
These policies apply to browsing and buying on BestRedLightTherapy.com.
Security Policies
Encryption
Best Red Light Therapy uses encryption to encode the traffic between your computer and our website, and between our website to our payment processor. This security is in place while you browse our site, and when you buy products from our site.
Password Policy
Our software enforces a strong password policy. When you create an account on our site, your password must conform to the standards or it is rejected. Your password must be at least 12 characters, contain an uppercase letter, contain a lowercase letter, contain a number, and contain a special character.
Credit Card Data
Best Red Light Therapy accepts payments through Authorize.net, Stripe, and Paypal. We do not store your data on our web server. Our payment processor:
- contacts your credit card company for payment
- stores your data and transaction information
- sends our website a unique code to indicate that your payment did or did not go through
Foreign Transaction Fees
Best Red Light Therapy is based in the United States. Neither Best Red Light Therapy nor its payment processor charge any fees to customers above the total amount of your purchase, but please be aware that some credit card issuers may add foreign exchange or international transaction fees to the amount they charge your account. If you are charging your product from outside the United States, this charge might apply to your transaction.
Cancellation Policies
You may attempt cancel an order by contacting us on our contact form here. Best Red Light Therapy cannot guarantee we will be able to cancel the order before it is processed and mailed.
When you make an order, we reach out to our supplier for fulfillment. If we are able to retract your order, we will provide you with an immediate cancellation and full refund. If we cannot retract your order, we cannot cancel it for you. If we cannot retract your order, you may ask for a return after receiving the item; returns are subject to Return Policies including re-stocking fees if any.
Shipping Policies
Best Red Light Therapy asks our manufacturing partners to ship your products directly from the factory or warehouse to you. Our shipping policies are based on our partner brands’ policies.
Vielight Product Shipping Policies
Shipping Rates
Best Red Light Therapy provides free shipping for U.S. customer purchasing Vielight products. Best Red Light Therapy charges a flat $45 to ship Vielight products to other countries. Your product will be shipped from a Vielight warehouse:
- Hayward, California, USA (America)
- Toronto, Ontario, Canada (International and Canada)
- Perth City, Perth, Australia (Asia, Australia and New Zealand)
Postal Delays
There are serious delays in both postal and courier deliveries worldwide due to the Covid pandemic. Please be assured that once you receive a tracking number from the shipping company, your package is in their system and it will be delivered.
Delivery Times
Estimated delivery time is 2 to 5 business days (North America and Australia) and 4 to 7 business days (everywhere else).
Support Policies
We’re happy to help you enjoy your therapy products. Use our contact form to get support.
Warranty Policies
Best Red Light Therapy ensures that you get warranty service from our manufacturing partners. Our warranty policies are based on our partner brands’ policies.
Vielight Product Warranty Policies
Vielight products come with a one-year manufacturer’s warranty.
To initiate a warranty request, contact Best Red Light Therapy with your order number and warranty request using our contact form here. You will be given instructions on how to get warranty service directly from Vielight.
Return Policies
Depending on our manufacturer partner’s policies, we will handle the entire return process, or hand off part of it to our manufacturing partner. Our return policies are based on our partner brands’ policies.
How to Return a Vielight Product
You get to try the Vielight device for six months at a trial price. You pay just 20% of the normal fee to use the light for 180 days. Most people get significant results within 12 weeks. If you decide the Vielight is not for you, return the device and receive 80% of your purchase price back to your credit card.
The Vielight controllers and transcranial devices are eligible for the 6 months, no-questions asked 80% refund. The intranasal applicators and accessories are not returnable.
To return a Vielight product, contact Best Red Light Therapy with your order number and return request using our contact form here. You will be given instructions on how to return your Vielight and obtain an 80% refund.
DO NOT RETURN AN ITEM WITHOUT AUTHORIZATION. You will not get a refund.
Exchange Policies
Best Red Light Therapy ensures that you get exchange service from our manufacturing partners. Our exchange policies are based on our partner brands’ policies.
Vielight Exchange Policies
Vielight does not accept exchanges for its products.
Refund Policies
Best Red Light Therapy ensures that you get a refund for eligible returns. Our refund policies are based on our partner brands’ policies.
How to Get a Vielight Refund
Please refer to the “How to Return a Vielight Product” section on this page.
Data Retention Policies
By browsing our website you agree to allow us to collect data that assists our software in showing you website pages, processing your order, viewing and updating your account, and analyzing our traffic in aggregate.
Best Red Light Therapy retains data regarding:
- Customer name
- Customer address
- Customer email
- Customer phone
- Order date
- Order items
You may request we remove this data by using our contact form here. IF WE REMOVE YOUR DATA AT YOUR REQUEST BEFORE A WARRANTY PERIOD HAS EXPIRED, YOU WILL FORFEIT YOUR RIGHTS UNDER THAT WARRANTY. We cannot service warranties for customers who are not in our system.
Phone Conversations
We do not record phone conversations with our customers.
Email Conversations
We retain email conversations indefinitely so that we can acknowledge and potentially act on issues discussed. If you request a data removal, we erase our email conversations with you.
Banking and Credit Card Information
We do not store banking or credit card information. Purchasing data is encrypted and sent to a payment processor such as Authorize.net, PayPal or Stripe. Our payment processor stores credit card data. We do not have any say over what they store in their databases. We retain information about your order. We erase that information upon a data deletion request.
Marketing Announcements
You may remove yourself from our newsletter list using self-service tools on the website.
Backup Retention
Your data is backed up to our backup server and to an external site secured by password access. It takes 15 days to remove your data from our backups. The older backups are automatically deleted each day. It takes 15 days to delete all backups, which contain your information.
